Effective communication in the health professional client relationship

Relationships and communication - Better Health Channel

effective communication in the health professional client relationship

When health care professionals are not communicating effectively, patient safety . and its effect on staff relationships, staff satisfaction and turnover, and patient. Good communication is an important part of all relationships and is an essential . community support, employee assistance programs and professional training. Effective communication in nursing can lead to better care for patients and a connect with patients and health care professionals can help build relationships, This theory focuses on the nurse-client relationship and the.

The goal of the nurse is to develop a body of knowledge that allows them to provide cultural specific care. This begins with an open mind and accepting attitude. Cultural competence is a viewpoint that increases respect and awareness for patients from cultures different from the nurse's own.

Professional Communication and Team Collaboration - Patient Safety and Quality - NCBI Bookshelf

Cultural sensitivity is putting aside our own perspective to understand another person's perceptive. Caring and culture are described as being intricately linked.

It is important to assess language needs and request for a translation service if needed and provide written material in the patient's language. As well as, trying to mimic the patient's style of communication e. Another obstacle is stereotyping, a patient's background is often multifaceted encompassing many ethic and cultural traditions. In order to individualize communication and provide culturally sensitive care it is important to understand the complexity of social, ethnic, cultural and economic.

This involves overcoming certain attitudes and offering consistent, non-judgemental care to all patients. Accepting the person for who they are regardless of diverse backgrounds and circumstances or differences in morals or beliefs. By exhibiting these attributes trust can grow between patient and nurse. It includes nurses working with the client to create goals directed at improving their health status. A partnership is formed between nurse and client.

The nurse empowers patient and families to get involved in their health. To make this process successful the nurse must value, respect and listen to clients as individuals.

Relationships and communication

Focus should be on the feelings, priorities, challenges, and ideas of the patient, with progressive aim of enhancing optimum physical, spiritual, and mental health. It is stated that it is the nurse's job to report abuse of their client to ensure that their client is safe from harm. Nurses must intervene and report any abusive situations observed that might be seen as violent, threatening, or intended to inflict harm.

Nurses must also report any health care provider's behaviors or remarks towards clients that are perceived as romantic, or sexually abusive.

Interviews were done with participants from Southern Ontario, ten had been hospitalized for a psychiatric illness and four had experiences with nurses from community-based organizations, but were never hospitalized. The participants were asked about experiences at different stages of the relationship.

The research described two relationships that formed the "bright side" and the "dark side". The "bright" relationship involved nurses who validated clients and their feelings.

For example, one client tested his trust of the nurse by becoming angry with her and revealing his negative thoughts related to the hospitalization. The client stated, "she's trying to be quite nice to me For example, one client stated, "The nurses' general feeling was when someone asks for help, they're being manipulative and attention seeking ". One patient reported, "the nurses all stayed in their central station.

effective communication in the health professional client relationship

They didn't mix with the patients The only interaction you have with them is medication time". One participant stated, "no one cares.

It's just, they don't want to hear it. They don't want to know it; they don't want to listen". These findings bring awareness about the importance of the nurse—client relationship. Building trust[ edit ] Building trust is beneficial to how the relationship progresses. Wiesman used interviews with 15 participants who spent at least three days in intensive care to investigate the factors that helped develop trust in the nurse—client relationship.

Patients said nurses promoted trust through attentiveness, competence, comfort measures, personality traits, and provision of information. Every participant stated the attentiveness of the nurse was important to develop trust. One said the nurses "are with you all the time. Whenever anything comes up, they're in there caring for you".

  • Nurse–client relationship

They took time to do little things and made sure they were done right and proper," stated one participant. One client stated, "they were there for the smallest need.

I remember one time where they repositioned me maybe five or six times in a matter of an hour". One said, "they were all friendly, and they make you feel like they've known you for a long time" Receiving adequate information was important to four participants. One participant said, "they explained things.

effective communication in the health professional client relationship

They followed it through, step by step". Emotional support[ edit ] Emotional Support is giving and receiving reassurance and encouragement done through understanding. Yamashita, Forchuk, and Mound conducted a study to examine the process of nurse case management involving clients with mental illness.

Nurses in inpatient, transitional, and community settings in four cities in Ontario Canada were interviewed. The interviews show the importance of providing emotional support to the patients.

One nurse stated that if the client knows "Somebody really cares enough to see how they are doing once a week To them it means the world". A nurse stated that "We're with the families. We can be with them as oppositional and overly involved and somewhere else in between, and we're in contact with them as much as they want".

The study reaffirmed the importance of emotional support in the relationship. Humour[ edit ] Humour is important in developing a lasting relationship. Astedt-Kurki, Isola, Tammentie, and Kervinen asked readers to write about experiences with humour while in the hospital through a patient organization newsletter.

Letters were chosen from 13 chronically ill clients from Finland.

How to be genuine and build an effective nurse client relationship

The clients were also interviewed in addition to their letters. The interviews reported that humour played an important role in health.

Nurse–client relationship - Wikipedia

A paralyzed woman said, "Well you have to have a sense of humour if you want to live and survive. You have to keep it up no matter how much it hurts". One participant stated, " A participant said, "For male patients humour is also a way of concealing their feelings.

It's extremely hard for them to admit they're afraid". We need to talk openly and be good listeners. Most people can learn how to communicate more effectively.

Share positive feelings about your partner with them. It is better to act early if you are having difficulties, rather than waiting for the situation to get worse.

9 effective ways to improve client communication

Good communication is an important part of all relationships and is an essential part of any healthy partnership. All relationships have ups and downs, but a healthy communication style can make it easier to deal with conflict, and build a stronger and healthier partnership.

We often hear how important communication is, but not what it is and how we can use good communication in our relationships. By definition, communication is the transfer of information from one place to another.

In relationships, communication allows to you explain to someone else what you are experiencing and what your needs are.

The act of communicating not only helps to meet your needs, but it also helps you to be connected in your relationship.

effective communication in the health professional client relationship

Communicating clearly in a relationship Talk to each other. We need to communicate clearly to avoid misunderstandings that may cause hurt, anger, resentment or confusion.

effective communication in the health professional client relationship

It takes two people to have a relationship and each person has different communication needs and styles.